Bad Reviews? We Protect Your Rating on Google and Delivery Platforms.
Monitoring, professional responses, and unfair review disputes – from £99/month, no commitment.
Your Google Rating Matters More Than You Think
Tourists choose restaurants based on how they look and what rating they have. You have just a few seconds to impress someone searching for a cafe. We make sure they choose you.
of diners check Google Reviews first, ahead of any other platform – Toast, 2025
of diners read restaurant reviews before deciding where to eat – Restroworks, 2025
of guests avoid restaurants rated below 4 stars on Google – BrightLocal, 2024
Stand Out & Get Chosen
Your photos, reviews, and rating are your storefront. We optimize everything so that when someone searches for a place to eat, your restaurant stands out and gets chosen.
The Problem No One Talks About
You're being punished for things that aren't your fault.
A courier left the food on the wrong doorstep – you get 1 star.
A customer waited 50 minutes because the platform couldn't find a rider – you get 1 star.
Someone had a bad day and took it out on your review – you get 1 star.
A customer couldn't find your restaurant or book a table on Google – you get 1 star.
A competitor buys fake reviews and outranks you in search – you lose customers.
Meanwhile, your rating drops. You appear lower in search. You lose orders to the restaurant next door – not because their food is better, but because their number is higher.
We Know The Rules
Every platform has policies that allow unfair reviews to be disputed and removed. We know exactly how to use them to protect your rating and get you back to the top of search results.
What We Actually Do
Dispute Unfair Reviews
We monitor every new negative review on your profile. If it's about delivery delays, courier issues, or anything outside your kitchen – we flag it for removal under the platform's own policies. Pre-existing reviews can be removed at £75 each, invoiced only once a review is actually taken down.
Respond to Every Review
A professional, well-written response to a negative review doesn't just help with the person who left it – it shows every future customer that you care. We write responses that turn complaints into trust.
Mystery Dining Orders
Real people. Real orders. Through the actual delivery platforms. They assess your food quality, packaging, temperature, accuracy, and presentation – then give you a detailed report on exactly what's hurting your rating.
How It Works
Audit & Immediate Action
We audit your profiles across Deliveroo, Just Eat, Uber Eats, and Google Maps. We identify every review that qualifies for dispute. Pre-existing reviews can be removed at £75 per review, invoiced only after removal; all new reviews that appear after your subscription starts are disputed as part of your plan.
Dispute, Respond, Optimise
We dispute unfair reviews on Google and delivery platforms. We respond professionally to every review on Google Maps. We SEO-optimise your Google Business Profile and improve or rebuild your website so customers find you before your competitors.
Ongoing Growth
Continuous monitoring of new reviews, disputes, and responses. Regular mystery dinings and delivery order testing. Monthly reports showing your rating trajectory and competitive positioning. We keep pushing until you outrank your competitors.
Find the right plan for your restaurant
All plans include: Website hosting, SSL security, mobile optimization, and 24/7 uptime monitoring
Just need your online reputation handled? See our Reputation service →
Everything you need to get online, found and protected
STARTER
- Mobile-First Restaurant Website
- Hosting & SSL Included
- Unlimited Same-Day Edits by Email
- Graphic Design on Demand
- QR Digital Menu (create from photo)
- Online Reservations & Booking
- Online Payment Integration (Stripe)
- Google Business Profile Optimisation
- Multi-Platform Review Monitoring
- Ongoing Review Dispute Service (for new reviews received during your subscription – unlimited)
- Professional Review Response Assistance
- QR Review Collection System
- QR Tips System (contactless staff tipping)
- Monthly Progress Report
Complete growth package for ambitious restaurants
GROWTH
- Everything in Starter, plus:
- Meta Ads Management
- Local Google Ads Management
- Online Ordering Setup (0% commission)
- Mystery Dining Visits (quarterly)
- Review Generation Campaigns
- Extended SEO & Local Search Optimisation
- Competitor Analysis (monthly)
- Full Menu Analytics & Optimisation
- Customer Loyalty Programme
Enterprise-level service for multi-location restaurants
PREMIUM
- Everything in Growth, plus:
- Social Media Management
- Multi-Location Support
- Mystery Dining Visits (monthly)
- Full Ad Campaign Management (unlimited budget)
- Dedicated Account Manager
- Custom Integrations
Not sure which plan? Email us – we usually reply within a few hours and will recommend the best fit based on your goals.
What We Don't Do
We believe this matters enough to say it clearly:
We don't write fake reviews.
Not ever. Not through friends, family, or paid reviewers. Under the UK Digital Markets, Competition and Consumers Act 2024, fake reviews are a banned practice and businesses that use them face serious penalties.
We don't pay for reviews.
No incentives, no vouchers, no "leave us 5 stars and get a free starter." This violates every platform's terms and can get you suspended.
We don't ask customers to remove reviews.
That's against Deliveroo's partner policies and we respect them.
Our Approach
What we do is make your food and service genuinely better, remove the reviews that shouldn't be there in the first place, and let the numbers follow.
FAQ
How long before I see results?
First disputes are filed within 48 hours. When a platform accepts a dispute, removals typically take 5-14 days. How much your rating moves depends on how many reviews qualify and how many reviews you already have, so we won't put a number on it up front.
How does the free audit work?
You fill out the form with your restaurant name and Google Maps link. We analyse all your reviews on Google, Deliveroo, Just Eat, and Uber Eats. Within 24 hours, you receive a detailed report showing which reviews can be disputed and how much your rating could improve. No obligation.
Will you guarantee my rating goes up?
No. Nobody can honestly guarantee a rating. What we commit to is the work: every unfair review gets disputed, every negative review gets a professional response, and you get a monthly report showing exactly what was filed, what was removed, and where your rating stands.
Is disputing reviews allowed?
Yes. We only dispute reviews that violate the platform's own published policies – for example, Deliveroo explicitly removes reviews that focus on delivery or courier issues rather than food quality.
What about Uber Eats?
Uber Eats requires that disputes are submitted by the restaurant directly through their Merchant Portal. We prepare the evidence and guide you through the process – you click the button.
Can I cancel anytime?
Yes. Monthly rolling contract, cancel with 30 days notice. We don't lock you in because we believe our results speak for themselves.
Do I need to give you access to my platform accounts?
For Deliveroo and Just Eat review responses – yes, we'll need Partner Hub access. For Uber Eats – no, we work alongside you. We sign an NDA and data processing agreement with every client.
Ready to Fix Your Ratings?
Get your free audit. We'll show you exactly which reviews can be disputed and how much your rating could improve.
- Which reviews can be disputed and removed
- How much your rating could realistically improve
- Custom action plan for your restaurant
No obligation. No sales pitch. Just honest advice from delivery platform experts.
Get Your Free Audit
We'll respond within 24 hours. No obligation.
