Find out what your guests actually experience
A briefed visitor books, orders and pays like any other guest, then reports back in a fixed structure – arrival, service, timings, the plate, cleanliness, payment. You read what happened on a normal service, not what a review hints at.
- Packages from £100 – dine-in, delivery, or both
- The visit stays private. No public review is left
- Availability for your address confirmed by email
What the report covers
Same structure every visit, so one visit can be read against the next.
Booking and arrival – how it was handled
Greeting and service – what was said
Timings – order to plate
Food and presentation – as served
Cleanliness and bathrooms – checked
Bill and payment – accuracy
Delivery order – if included
Photos and video where agreed
Agreed with you in advance and taken discreetly, so the visit reads like a normal table.
Why it is worth doing properly
A guest's eye, run like an audit.
Vetted and briefed evaluators
Not random people off the street. Each visitor is vetted, then briefed on your venue and on what to pay attention to before they book.
Detailed structured reports
Every report follows the same sections, so you can compare one visit with the next instead of reading loose impressions.
Photos and video where agreed
Where you agree to it in advance, the report comes with photos, and video where it can be filmed discreetly.
A different visitor each time
Nobody becomes a familiar face. Each visit is made by a different person, so your team cannot recognise the visitor and adjust.
Delivery tested as well
A visit can be placed through your delivery platforms instead: packaging, temperature on arrival, order accuracy and how the food was presented.
Brief, visit, report
Packages
Choose how often someone walks in. Mystery visits are a separate service and are not part of the monthly subscription. Mix dine-in and delivery inside any package.
1 visit / month
Ongoing check on a venue that is already running well.
- One briefed visit each month
- Full structured report
- Photos where agreed
- Dine-in or delivery
3 visits
Enough visits to tell a one-off from a pattern.
- Three visits, a different visitor each time
- Full structured report per visit
- Photos where agreed
- Different days and shifts
- Summary of what repeated across visits
5 visits
Room to cover several rooms, shifts and delivery.
- Five visits, a different visitor each time
- Full structured report per visit
- Photos where agreed
- Dine-in and delivery in one package
- Split across locations if you run more than one
Please note
Frequently asked questions
Related
Book a mystery visit by email
Tell us your restaurant name and city, how many visits you are considering, and what you want looked at. Email us to confirm availability for your location, and we will come back with what the visit would cover. Include in your email: restaurant name and city, dine-in, delivery or both, number of visits, and anything specific you want checked.
