Refund and Cancellation Policy
How to cancel, when a payment is refunded and how to ask for a refund. A short summary of our Terms & Conditions.
This page summarises the cancellation and refund rules in Sections 4, 6.2 and 7 of our Terms & Conditions. It adds no rights and no restrictions of its own.
Cancellation
You can cancel at any time by email to contact@itnest.agency or through any contact channel on this site. There is no minimum term and no setup fee. Cancellation takes effect at the end of the current billing period, and services stay active until then.
Refunds
Subscription payments are not refunded for a billing period that has already started, except: (a) consumers in the UK or EEA who cancel within the 14-day cooling-off period (Terms, Section 4); (b) prepaid fees for services we decline to provide, refunded within 14 calendar days (Terms, Section 6.2); (c) where required by applicable law.
One-off Google review removal
Nothing is payable up front. We invoice only for reviews that have actually been removed.
How to request a refund
Email contact@itnest.agency with your business name and invoice number. Approved refunds are returned to the original payment method within 14 days.
If this page and our Terms & Conditions differ, the Terms & Conditions apply.
Company details
Company: IT Nest Limited
Business Registration No. (BRN): 77297048
Registered Address: Office 3906, 39/F, The Center, 99 Queen's Road Central, Central, Hong Kong
UK correspondence address: 66 Paul Street, London, EC2A 4NA, United Kingdom
Email: contact@itnest.agency
Last Updated: 10 November 2026
Questions about this document?
Write to us and we will answer in plain English. We usually reply within a few hours on working days.