We Fix Your Delivery Platform Ratings.
Every 0.1 star on Deliveroo, Just Eat, or Uber Eats changes where you appear in search results. Lower rating means fewer eyes, fewer orders, less revenue. We change that.
Get Free AuditThe Problem No One Talks About
You're being punished for things that aren't your fault.
A courier left the food on the wrong doorstep — you get 1 star.
A customer waited 50 minutes because the platform couldn't find a rider — you get 1 star.
Someone had a bad day and took it out on your review — you get 1 star.
A customer couldn't find your restaurant or book a table on Google — you get 1 star.
Meanwhile, your rating drops. You appear lower in search. You lose orders to the restaurant next door — not because their food is better, but because their number is higher.
We Know The Rules
Every platform has policies that allow unfair reviews to be disputed and removed. We know exactly how to use them to protect your rating and get you back to the top of search results.
What We Actually Do
Dispute Unfair Reviews
We go through every negative review on your profile. If it's about delivery delays, courier issues, or anything outside your kitchen — we flag it for removal under the platform's own policies. This alone can shift your rating by 0.1–0.3 stars.
Respond to Every Review
A professional, well-written response to a negative review doesn't just help with the person who left it — it shows every future customer that you care. We write responses that turn complaints into trust.
Mystery Dining Orders
Real people. Real orders. Through the actual delivery platforms. They assess your food quality, packaging, temperature, accuracy, and presentation — then give you a detailed report on exactly what's hurting your rating.
On-Site Quality Assessments
Our team conducts on-site quality assessments — kitchen processes, packaging setup, order accuracy systems, prep timing. We find the gaps between what leaves your kitchen and what arrives at the customer's door.
Build Your Path to Better Reviews
Happy customers don't leave reviews. Unhappy ones do. We help you fix the things that create unhappy customers — so that your natural review flow starts trending positive.
What We Don't Do
We believe this matters enough to say it clearly:
We don't write fake reviews.
Not ever. Not through friends, family, or paid reviewers. The UK Digital Markets, Competition and Consumers Act 2024 makes fake reviews a criminal offence with fines up to £300,000.
We don't pay for reviews.
No incentives, no vouchers, no "leave us 5 stars and get a free starter." This violates every platform's terms and can get you suspended.
We don't ask customers to remove reviews.
That's against Deliveroo's partner policies and we respect them.
Our Approach
What we do is make your food and service genuinely better, remove the reviews that shouldn't be there in the first place, and let the numbers follow.
How It Works
Audit & Immediate Action
We audit your profiles across Deliveroo, Just Eat, Uber Eats, and Google Maps. We identify every review that qualifies for dispute and begin work immediately — no waiting period.
Dispute, Respond, Optimise
We dispute unfair reviews on Google and delivery platforms. We respond professionally to every review on Google Maps. We SEO-optimise your Google Business Profile and improve or rebuild your website so customers find you before your competitors.
Ongoing Growth
Continuous monitoring, disputes, and responses. Regular mystery dinings and on-site visits. Monthly reports showing your rating trajectory and competitive positioning. We keep pushing until you outrank your competitors.
Your Google Rating Matters More Than You Think
Tourists choose restaurants based on how they look and what rating they have. You have just a few seconds to impress someone searching for a café. We make sure they choose you.
Time to make first impression
Of tourists check Google before visiting
Minimum rating tourists trust
Stand Out & Get Chosen
Your photos, reviews, and rating are your storefront. We optimize everything so that when someone searches for a place to eat, your restaurant stands out and gets chosen.
Packages
Starter
£99/month
One delivery platform. Weekly review monitoring. Professional review responses. Monthly rating report.
- One delivery platform
- Weekly review monitoring
- Professional review responses
- Google Maps profile management
- Monthly rating report
Growth
£199/month
All delivery platforms. Daily monitoring. Review disputes and responses. Mystery dinings.
- All delivery platforms
- Daily monitoring & disputes
- Mystery dinings
- Google Maps profile management & SEO optimization
- Website audit & improvement recommendations
- Monthly progress report
Pro
£349/month
Everything in Growth plus mystery dinings, on-site visits, and full website & SEO management.
- Mystery dinings
- On-site quality visits
- Menu & packaging consulting
- Full website management (redesign if needed)
- SEO optimization for local search
FAQ
Will you guarantee my rating goes up?
We don't guarantee a specific number — no honest company can. What we guarantee is that every unfair review will be disputed, every negative review will get a professional response, and you'll get actionable data to improve. Our target is a 0.2–0.5 star improvement within 8–12 weeks.
Is disputing reviews allowed?
Yes. We only dispute reviews that violate the platform's own published policies — for example, Deliveroo explicitly removes reviews that focus on delivery or courier issues rather than food quality.
What about Uber Eats?
Uber Eats requires that disputes are submitted by the restaurant directly through their Merchant Portal. We prepare the evidence and guide you through the process — you click the button.
Can I cancel anytime?
Yes. Monthly rolling contract, cancel with 30 days notice. We don't lock you in because we believe our results speak for themselves.
Do I need to give you access to my platform accounts?
For Deliveroo and Just Eat review responses — yes, we'll need Partner Hub access. For Uber Eats — no, we work alongside you. We sign an NDA and data processing agreement with every client.
Ready to Fix Your Ratings?
Get your free audit. We'll show you exactly which reviews can be disputed and how much your rating could improve.
- Which reviews can be disputed and removed
- How much your rating could realistically improve
- Custom action plan for your restaurant
No obligation. No sales pitch. Just honest advice from delivery platform experts.
Get Your Free Audit
We'll respond to you immediately
